Postage & Delivery
***COVID DELAYS UPDATE***
Please note that we ship using Australia Post - there are currently millions of parcels in Melb and they are doing their very best to get them to you under really difficult conditions. Please be patient and allow extra time for your parcels to get to you
Once you get an EMAIL to say that your order has been 'FULLFILLED' this is notification that your order has been POSTED. Tracking numbers are available upon request.
All orders are shipped by Australia post. If you would like express post, please EMAIL us firstname.lastname@example.org or call 0412184020
If you live in Victoria – we have a gorgeous little store in Numurkah, approx 30 minutes North of Shepparton, where you can pick up all your orders. Check out our Facebook Page – Adventure Awaits – Select LOCAL PICK UP at checkout.
Goods are subject to availability. Every effort is made to ensure items that are displayed on the website are available to purchase. If our supplier is unable to supply a product for whatever reason we will have this product removed from the website.
Adventure Awaits accepts Paypal payments, Credit Card payments, After Pay, Zip Pay and bank transfers (Packages paid for via Bank Transfers will be sent upon money received in account – up to 5 business days). *note; your Paypal payments are processed through Caravanning with Kids Pty Ltd.
All orders will be shipped via Australia Post within 3 working days of received payment clearance (unless otherwise advised)
If you have not received your order within 10 business days you should contact us at email@example.com. While we do not accept responsibility for any lost packages after they have been sent, we will endeavour to assist in your enquiries with Australia Post in locating your item”.
If you find your products are not what you expected, please contact us within 48 hours of receipt of your purchase and we will arrange an exchange. Exchanges are only given if the item is unused with all packaging still intact. The return postage is the responsibility of the customer. There is no refund or exchange for sale items.
In the unlikely event that you receive a defective or damaged product, please contact us within 48 hours of receipt of delivery, a replacement product will be dispatched (subject to availability) once the product is received. (we will refund the cost of postage upon receiving the faulty product)
Should you make an error with your order please ensure you contact us immediately via email at firstname.lastname@example.org
Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you as soon as possible via e-mail. We will endeavour to have your order fulfilled or suggest a comparable product of similar nature. If we cannot fulfil your order a full refund will be given where you have already paid for the goods.