Shipping policy

All orders are sent from our store in Numurkah, Victoria, using Australia Post.

Dispatch times

Orders are packed and posted within 3 business days of payment, unless we let you know otherwise. Orders paid by bank transfer are sent once the payment clears, which can take up to 5 business days.

Tracking your order

When your order is posted, you'll receive an email to say it's on its way, with your tracking details.

Delivery times

Delivery times depend on where you live and Australia Post's delivery times. If your order hasn't arrived within 10 business days of being posted, email us at hello@adventureawaits.com.au and we'll follow it up with Australia Post for you.

Express Post

Need it in a hurry? ADD Express at checkout

Local pickup

Live nearby? Choose Local Pickup at checkout and collect your order free from our store at 66 Melville Street, Numurkah, about 30 minutes north of Shepparton. We'll email you when your order is ready to collect.

Lost or damaged parcels

If your parcel goes missing or arrives damaged, let us know. We'll follow it up with Australia Post and, if it can't be found or is damaged, we'll send a replacement or give you a refund.

Incorrect address or uncollected parcels

Please check your delivery address carefully at checkout. If a parcel is returned to us because the address was incorrect or it wasn't collected from the post office or parcel locker, we'll contact you and you'll need to pay the postage for us to send it again.

Stock availability

We work hard to make sure everything on our website is in stock. If an item you ordered becomes unavailable, we'll email you as soon as possible. We'll suggest a similar product, or give you a full refund for that item.

We reuse and recycle

Where we can, we reuse and recycle packaging materials, so your parcel may arrive in a pre-loved box.

International orders

We charge a flat $50 shipping deposit on all international orders. Once your order is packed, we'll check the actual postage cost. If it's less than $50, we'll refund the difference. If it's more, we'll contact you before sending and invoice you for the extra.

Returns

For returns, exchanges and faulty items, see our Returns & Refund Policy.